Category Archives: IT/Telecom Jobs in Ethiopia

Facility Officer at Horra Trading

Job Description

Horra Corporate Group is the leading Coffee Exporter in Ethiopia, Assembler of Bajaj three and four wheeler Vehicles, Involving in Transit, Manufacturing and Real Estate businesses.  We would like to make recruitment for the following vacant position.

Job Requirements

  • BA in Management, Logistics and Supply chain, Information technology or other business filed One-year demonstrative work experience in the Facility area

Additional Skill:

  • Excellent Command of Microsoft office package and Outlook is mandatory
  •  Language proficiency: English and Amharic
  • Strong Presentation skill
  • Skill to work in a hostile environment

The applicants should submit their C.V along with testimonials by stating applying position in the subject line through email at Recruitmen@horracorporate.com within  within 7 consecutive days from the date of this announcement.

Only shortlisted candidates will be contacted

Technical Sales Executive at Four Square Importer

Job Description

Company Overview:

Four Square is an innovative provider of Voice based Solutions and Web Based Solution Products that add value to enterprises across the Business Value Chain. Four Square helps businesses drive efficiency by delivering Innovative yet seemingly simple solutions.

Job Overview:

Technical Sales Executives are skilled sales personnel who specialize in scientific or technological products. The role of a Technical Sales Executive is to promote and sell company products by demonstrating the advanced technical functions of the product as well as its uses and benefits.

To ensure success as a Technical Sales Executive, you should have strong knowledge of technical and scientific products, a passion for sales, and the ability to travel. Ultimately, a top-class Technical Sales Executive drives business by understanding the needs of the client and providing them with the right product choices.

Responsibilities and Duties:

  • Sourcing potential new customers.
  • Maintaining regular contact with existing customers.
  • Travelling to the customer’s location to talk about our product range.
  • Demonstrating the technical features and benefits of our products.
  • Advising customers on technology upgrades and related products.
  • Composing tender documents and customer proposals.
  • Generating purchase orders and sales receipts.
  • Maintaining strong customer relations.
  • Attending product training courses and seminars.
  • Meeting sales targets.

Reports To:

  • The Technical Sales Executive will report to the General Manger.

Job Requirements

Qualifications & Skills:

  • Degree in Computer Science, Information Technology or any related field.
  • Ability to Read, Write & Speak Amharic
  • Ability to Read, Write & Speak English
  • Strong knowledge of scientific and technical products.
  • Excellent interpersonal skills.
  • Professional and friendly demeanour.
  • Strong communication skills.
  • Basic knowledge of computer systems and Office Software.
  • Ability to meet sales and commission targets.
  • Ability to travel.

Preferable Additional Skills:

  • Advance knowledge of computer systems and office software.
  • Ability to speak Tigrinya.
  • Degree in IT or Computer Science
  • Sales & Marketing Experience
  • Design Skills : Adobe Photoshop, Adobe illustrator, CorelDraw
  • Coding Skills : Java, HTML
  • Ability to Develop Apps & Web Designing.

Female candidates are highly encouraged to apply

Contact Details:

Phone:  +251 993813833

Email:

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Parent Company Website : www.voicesnap.com

Customer Support Specialist – Level 1 at Apposit Technology Solutions PLC

Company: Apposit Technology Solutions PLC

Title: Customer Support Specialist – Level 1

Reports to: Customer Support Manager

Supervisee: None

Location: Addis Ababa

Job Category: Information Technology

Salary: Per the company scale

Terms of Employment: 3-month contracts with a strong possibility of extension

Place of Work: Addis Ababa

Application Deadline: January 30, 2020

Job Summary:
The Customer Support Specialist serves as the first point of contact for customer support requests coming into Apposit’s Call Center. The main responsibility of this position is to answer incoming calls, capture, and record all required information, and attempt to diagnose and resolve issues on the phone. Issues that cannot immediately be resolved will either be followed up offline or escalated to the appropriate level of support. Support will be provided by clearly communicating technical solutions in a user-friendly and professional manner.
Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set-up, power cycling equipment, and assisting with navigating around application menus.

Main Responsibilities:
• Act as a first point of contact for customer calls coming into Apposit’s call center
• Gather customer information and record incoming calls in the incident management tool
• Attempt to diagnose issues by asking pointed questions and analyzing the symptoms
• Provide information to customers in response to inquiries, concerns, and requests about products and services
• Escalate issues to appropriate levels as required in a timely manner
• Actively coordinates with team members and other service support groups to effectively resolve incidents and requests
• Participates in after-hours on-call rotation when needed
• Follow standard processes and procedures
• Accurately process and record all Support Requests using the incident management tool
• Follow up and make scheduled callbacks to customers where necessary
• Learn quickly and keep up to date with existing and new products, service offerings and known issues
• Conduct a structured and well-designed user(s) training for customers when necessary
• Participate in any activity that involves field travels

Job performance measurements:

Professionalism:
• Is able to establish and maintain a good working relationship with all customers, and creates a good impression for the company in terms of professionalism, promptness, and quality of service delivery.
• Demonstrates patience and care when dealing with all customers

Technical:
• Captures all required information for incoming support requests in a clear and comprehensive manner.
• Proactively seeks information and utilizes analytical and creative problem-solving skills along with standard processes.
• Customer inquiries and calls are promptly answered, and all reported issues are resolved within agreed timeframes.
• Is able to prioritize and manage many open cases simultaneously, and is consistently appreciated by clients or has had minimum escalations/complaints from clients.
• Consistently follows documented processes and procedures.
• Escalates issues as required in a timely manner
• Is able to learn the technical and functional details of products and services and effectively resolve issues.

Communication:
• Expresses themselves clearly in both written and oral English
• Writes well structured and clear emails and other documentation

Qualifications/Skills
Education level: B.Sc degree Computer Science or Information Technology

Required Skills:
The following skills are required of the position:
• Proper phone etiquette
• Effective listening skills and proficiency in typing and grammar
• Ability to speak and write English and Amharic clearly and accurately
• Knowledge of customer service principles and practices
• Team player with Multitasking capabilities
• Quick learner and willing to learn and understand multiple products and systems
• Diplomatic and professional behavior and must be sensitive to the client’s needs while keeping priorities of the job in mind

Desirable Skills:
• Degree in Computer Science or Information Technology
• Very good oral and written communication skills in Amharic and English
• Excellent oral and written communication skills either in Tigrigna or Oromifa is a mandatory
Education Level     :     Bachelor’s
Experience     :     0-1 year
Location
City     :     Addis Ababa
State     :     Addis Ababa
Country     :     Ethiopia

Interested and qualified applicants fulfilling the above criteria can send their updated CV and brief self-introduction (Cover Letter) by addressing the position on the subject line to the following email address: jobs@apposit.com. We will only reply to shortlisted applicants. For more information, please visit our website www.apposit.com.

Data Analyst at EthioChicken

Job Description

BACKGROUND:

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. Ethiochicken is an Ethiopian based company.

OUR VISION:

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Job Summary:

Working closely with the department head, the Data Analyst will take responsibility for managing the departments master KPI reports, developing daily, weekly, monthly and yearly reports, and troubleshooting data issues. To do well in this role the data analyst needs a very fine eye for detail, experience as a data analyst, and deep understanding of the popular data analysis tools and databases.

Duties and Responsibilities

  • Collecting and interpreting data
  • Analyzing results and develop reports
  • Managing department KPI Master, including creation, summarizing and updating
  • Monitor the site inventory reports and organize discussions with finance to reconcile production, sales and finance data.
  • Managing and designing the reporting environment, including data sources, security,
  • Updating and organizing centralized reports
  • Reporting the results to the relevant members of the business
  • Identifying patterns and trends in data sets
  • Working alongside teams within the business or the management team to establish business needs
  • Defining new data collection and analysis processes
  • Supporting site data clerks on training the data entry, report preparation and keeping historical records
  • Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
  • Generating reports from single or multiple systems.
  • Troubleshooting the reporting database environment and reports.
  • Evaluating changes and updates to source production systems.
  • Training site data clerks and site managers on new reports and dashboards.
  • Providing technical expertise on data storage structures, data mining, and data cleansing.
  • Data manipulation to uncover trends and insights i.e. sub setting, pivoting, summarization, sorting
  • Design and build new data set processes for modeling, data mining, and production purposes.
  • Ensuring that reports produced from production department are accurate and achieve company standards.
  • Develop and summarize production annual budgets based on historical records and report budget vs actual regularly

Leadership and Development

  • Develop Training plan for self and the Team on relevant fields of practice.
  • Carry out Coaching, evaluation and performance management plan for the team and Subordinates.
  • Develop Clear and Realistic Goals and Direction for the Team with emphasis of Work Culture Ethics and Success.
  • And any other Duties Deemed Necessary in Consultation with the department head.

Job Requirements

Qualification

  • A degree in Mathematics, Computer Science, Statistics, Economics or related fields

Skills needed

  • Experience in data models and reporting packages
  • Ability to analyze large data sets
  • Ability to write comprehensive reports
  • Strong verbal and written communication skills
  • An analytical mind and inclination for problem-solving
  • competent knowledge of computers
  • Attention to detail

Experience

  • 1-3 years of relevant experience.

Please title your application with subject line: – “Data Analyst”

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through

 e-mail: careers@ethiochicken.com

     Women are highly encouraged to apply.

Digital Media & Promotion Executive at SBG Industry Plc.

Job Description

Our Company SBG industry PLC seeks to hire competent, experienced and aspiring applicants to fill the following vacant position.

Main duties and responsibilities

  • Find out and share media audience insights and consult with station/media and make programs reaching target customers are more appealing.
  • Use resources like online video and search the social media for digital campaign strategy.
  • Compile guidelines on the social media & digital campaign strategy and develop consistent consumers brand experience.
  • Develop and optimize online touch points in social media and other digital channels.
  • Signaling social / digital opportunities that are applicable to brands and make marketing and sales campaign more effective.
  • Translate insights, learning from campaigns and data to ideas for social media and other digital channels.
  • Share lessons with Arki family.

Job Requirements

Required education and experience:

  • Degree in Visual Communication/Graphics, Marketing, ICT/media or related disciplines and have at least 3 years relevant work experience of which 2 years in digital & promotional position.

Competencies /knowledge, ability and skill, Ability and Skill

  • Good reputation for professional and technical competence.
  • Ability to work under pressure and meet deadlines.
  • Ability to work independently and as part of a team.
  • Excellent documentation and IT skills.
  • Excellent creativity.
  • Advanced interpersonal and communication skills .

Candidates who fulfill the above requirements can submit their CVs and other credentials in person to our Human resource and Administration Department located at Bole Medhanealem, on the way to Atlas road, beside Ethio Telecom branch office, Meti building 4th floor or through our email address human.resource@arkiwater.com

 For further information call Tel: 0118711999 or 0116670621/22.

IT Officer at Haile & Alem International PLC (Haile Hospitality Group)

Job Description

Haile Hotels and Resorts would like to recruit qualified applicants for the following positions

Term of Emplacement :
  • Permanent
Required Number :
  • 2

Job Requirements

Educational Background

  • BA Degree in Information technology or computer science

Work Experience

  • 2 year and above on a similar position

Additional skill & Attribute

  • Able to handle Soft and hardware problems
  • Communication ability in speaking, reading and  writing English and Amharic
  • Able to work as a team and on Flexible schedule
  • Pro-activeness and analytical ability
  • Detail Oriented
  • Excellent customer service skill
  • Knowledge of Hotel software

Qualified applicants can apply for the advertised positions via email or submit non returnable copy of documents at our corporate office next to Alem Cinema or at resorts in Seven working days from the date of announcement.
Hot line: 8169

Intern for Communication and Data Management at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Job Description

Intern for Communication and Data Management

Internal/External Vacancy Announcement #202/2019

SDR- ASAL Programme 

As an international cooperation enterprise for sustainable development with worldwide operations, the federally owned ‘Deutsche Gesellschaft für Internationale Zusammenarbeit’ (GIZ) GmbH supports the German government in achieving its development policy objectives. GIZ promotes complex reforms and change processes.

In Ethiopia, GIZ has been working for more than 40 years in bilateral cooperation on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ) and on the commission of the Ethiopian government and international donors. The Ethiopian government recognizes the high economic value of the lowland areas and their products. Therefore, the pastoral and agro-pastoral population is supported in strengthening their drought resilience, allowing them to adapt their farming system to a changing natural and economic environment. German development cooperation participates with the programme “Strengthening Drought Resilience of the Pastoral and Agro-Pastoral Population in the Lowlands of Ethiopia” (SDR-ASAL) in selected areas in Afar and Somali region. The programme comprises of seven projects. Major activities are participatory land use planning with all stakeholders in selected kebeles, water harvesting, and rehabilitation of degraded dry valleys followed by participatory rangeland management as well as training for pastoralists, administration and service providers.

The Knowledge Management Team of SDR-ASAL programme is currently establishing a new and central Knowledge Management Data System (Knowledge Management Data Station, KMDS) with the purpose of optimizing the knowledge-flow and information access for its offices in Addis Ababa and in Afar and Somali region. During preparation and roll-out of the KMDS, the intern assists the knowledge management team of the programme in implementing an efficient and secure data system in accordance with the rules and regulations of GIZ.

Position:                                Intern for Communication and Data Management

Place of Work:                      Addis Ababa

Required Candidate:            One

Application deadline:          December 28, 2019

Responsibilities:

  • Prepare, test and assist in the roll-out the Knowledge Management Data Station (KMDS) for SDR-ASAL.
  • Integrate the KMDS into the structure of the Data Management System (DMS) of SDR-ASAL and into the connected cloud system.
  • Assist in preparing and moving data to the KMDS.
  • Assist in the development of communication strategies.
  • Provide information from KMDS on request.
  • Assist in the developmental of SDR file name coding process.

Tasks:

  • Under the supervision of the advisor for knowledge management and capacity building:
  • Assist in quality checks for materials, such as publications, papers, presentations, information material, brochures, posters, manuals and reports regarding consistency and completeness and ensure formal standards.
  • Test permission rights for the various user groups in DMS.
  • Upload and download data from and to servers and online sources as required for the establishment of the data bank of KMDS.
  • Assist in testing a pilot system with pilot users from Addis Ababa and the regional offices of SDR-ASAL.
  • Assist in collecting staff user requests and problems related to KMDS and implement feed-back for users.
  • Assist in writing a user manual in English language.
  • Prepare presentation drafts and training material related to KM for the instruction of staff in Addis Ababa and the regional offices.

Competences:

  • Excellent communication skills verbally and written in English language proficiency.
  • IT knowledge related to data bank development.
  • Very good computer skills, esp. Microsoft Office.
  • Very good attention to detail.
  • Good analytic and organizing skills.
  • Very high capacity of team work with internal staff members also in the regional offices
  • High degree of initiative and creativeness.
  • Willingness to travel to Afar and Somali regions if it is necessary.

 Job Requirements

Qualifications and Experience:

  • B.A in the field of communication, data management or related social fields.
  • Initial experience in data management or short-term trainings on the subject matter.

Interested and qualified candidates shall submit their motivation letter along with their non- returnable recent CV via Email: hreth@giz.de

Note: –

Please make sure you mention the vacancy number and internship title Intern for Communication and Data Management #202/2019’ in the subject line of your email application. Due to large number of applications we categories applications with the vacancy numbers.

Applications without vacancy numbers in subject lines might not be categorized in the appropriate folder and could be disqualified.

Only short-listed candidates will be contacted

We encourage persons with disabilities to apply for the position. In case of equal qualification, persons with disabilities will be given preference.

Applications from qualified women are encouraged.

Call Center & IT Manager at Rensys Engineering & Trading PLC

Rensys Engineering & Trading PLC
Vacancy Announcement

Position: Call Center & IT Manager

– Employment Term: Permanent
– Place of Work: Addis Ababa
– Salary: Attractive

Qualifications/Skills
• Educational Background: University Degree in Computer Science, IT and related
• Experience: At least 3 years’ experience in call center development, call center management or IT support

Additional Requirement:
• Report writing skill
• Strong set of personal values including integrity, honesty and desire to be of service
• Ease of using computers with mastery on application soft wares such as MS Work, MS Windows, and MS Excel, Peachtree.
• Proficiency in English language (both in writing and speaking)
• Computer literate – able to use email, basic word-processing and number-processing
• Organized – it will be essential that you organize your schedule to minimize time/distance/costs
Education Level     :     Bachelor’s
Experience     :     3-5 years
Location
City     :     Addis Ababa
State     :     Addis Ababa
Country     :     Ethiopia

Interested applicants are invited to submit their CV with Application letter & Non-returnable copies of certificates in person HR Office No. 802 OR Via E-mail within 10 working day from this announcement. • Address: Addis Ababa, 22 Gollagul Building, Floor 8, Room No. 802 • E-mail:

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• For further information, Tel: 011-827-8490

Intern on GIS and Remote Sensing at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Job Description

Intern on GIS and remote sensing

Support to Responsible Agricultural Investments II (S2RAI-II)

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

 

As an international cooperation enterprise for sustainable development with worldwide operations, the federally owned Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH supports the German Government in achieving its development policy objectives. GIZ promotes complex reforms and change processes.

In Ethiopia, GIZ has been working for more than 40 years in bilateral cooperation on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ) and on the commission of the Ethiopian Government and other international donors.

GIZ Ethiopia is recruiting an GIS intern for the Support to Responsible Agricultural Investments (S2RAI-II) Project as specified below.

Position:                                       Intern on GIS and remote sensing

Place of Work:                               Addis Ababa

Application deadline:                   December 21, 2019

 

Responsibilities

The GIS intern will report to the GIZ-S2RAI-II Project Manager. The intern is responsible to:-

  • Assist on the implementation of Commercial Agriculture Management Information System (CAMIS), monitoring of Large Scale Agriculture Investment (LSAI) using remote sensing and other project activities.

Tasks


Implementation of Commercial Agriculture Management Information System (CAMIS)

  • Assist partner organization in the implementation of CAMIS
  • Assist to encode investor data in to CAMIS data base
  • Assist rolling out of CAMIS in other regions
  • Assist staff training on the utilization of CAMIS and NRLAIS at federal and regional levels
  • Assist testing of CAMIS and NRLAIS integration in Bambasi Woreda, Benishangul Gumuz region.
  • Assist in compiling best practices and lessons learnt

Monitoring of Large Scale Agriculture Investment (LSAI)

  • Assist Benishangul Gumuz region in field data collection for LSAI monitoring
  • Assist Benishangul Gumuz region in the analysis of remote sensing imagery and report preparation

Other duties/additional tasks

  • Performs other duties and tasks at the request of management

Job Requirements

Required qualifications, competences and experience

Qualifications

  • First degree on GIS, remote sensing and geoinformatics;

Professional experience

  • 0 years of work experience

Other knowledge, additional competences

  • Good level of knowledge in using GIS and remote sensing technologies
  • Excellent written and verbal communication skills
  • Self-directed and able to work without supervision
  • Energetic and eager to tackle new projects and ideas
  • Good interpersonal skills and team spirit.

 

Applicants should send a cover letter expressing their interest in Internship. Please be informed that you are only allowed to apply for this internship if you are graduated not longer than six months ago. Interested and qualified candidates shall submit their motivation letter along with their non-returnable recent CV via Email: hreth@giz.de

Note: –                                                                                                                           

Please make sure you mention the Vacancy Number ‘GIS intern #196’ in the subject line of your email application. Due to large number of applications we categories applications with the vacancy numbers. Applications without vacancy numbers in subject lines might not be categorized in the appropriate folder and could be disqualified.

Applications without vacancy numbers in subject lines might not be categorized in the appropriate folder and could be disqualified.

We encourage persons with disabilities to apply for the position. In case of equal qualification, persons with disabilities will be given preference.

 

Applications from qualified women are encouraged.

Maintenance Engineer (3) at C.B.M System Integrators PLC

Company: C.B.M System Integrators PLC

Vacancy Announcement

C.B.M System Integrators is a company engaged in supplying and maintaining Diabold Automated Teller Machines (ATM Machines) here in Ethiopia. C.B.M.S.I is pleased to announce the following vacancy for qualified Maintenance Engineers to support the following areas in Addis Ababa.

Job Title: Maintenance Engineer
• Number of Required Personnel: 3
• Place of Work: Addis Ababa

Qualifications/Skills
Qualification: BSc Degree in IT related and, or Computer Engineering Studies

Experience: 2 years or more in Maintenance Troubleshooting / Hardware / Software or Networking or any related to the above fields.
Education Level     :     Bachelor’s
Experience     :     1-3 years
Location
City     :     Addis Ababa
State     :     Addis Ababa
Country     :     Ethiopia

 All qualified and interested personnel should submit their CV and necessary documents to C.B.M.S.I through the following email addresses only: C.B.M.S.I PLC Email:

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Fax: +251-1-126-3354 • Application Deadline: 10 days from the date of this announcement